Terms & Conditions Page

Minimum Stay Periods

Bookings are normally only accepted for a minimum of 5 nights in low seasons, and a minimum of 7 nights in Holidays and high seasons. Shorter stays may be possible, depending on availability, but will incur an additional cleaning fee.

Check In/Out

Earliest check in time to our property is at 4pm and latest check-out time is 11am.

There will be an additional charge for early check in/late check out. This is only permitted if there is no subsequent customer arrival on that day and is restricted to within the same day of your last day. An additional night will be charged if the property is not vacated by 6pm (subject to availability). This requirement will need to be requested in advance of the booking.

Key Pick Up

Keys will be located in a coded mail box at the property. Details of the code will be notified when full payment is made and cleared.

Security Deposit

Upon arrival (or the next working day thereafter), the guest will need to provide details of his/her Visa, MasterCard, or American Express to the offices of our Management Company, The Florida Store. (You will find details in the villa when you arrive.) No charge is made to the credit card unless there are damages to the assigned property. Alternatively, a cash security deposit of (currently) US$250 per stay can be accepted. In this instance, the refund cheque will be posted to the guest a few days after their departure, following the final inspection.

Payment Methods

Both deposit and final payment are currently accepted with either Personal Cheque or Bankers Draft. Final Payment is due 60 days (8 weeks) before the proposed arrival date or, if the booking is made less than 10 weeks prior to the arrival date, full payment will be required on confirmation of booking.

If preferred, or if the arrival date is imminent, then payment may be made via PayPal. There is a 3% surcharge for payments using this method, to offset the charges incurred by the owner.

Deposit

A non-refundable deposit of 10% is required to secure a booking (this will be deducted from the total amount due). (See above for separate arrangements if booking is made less than 10 weeks prior to arrival.)

If a booking is made 12 months or more in advance of arrival, an interim payment may be required and the initial deposit requested could be more than 10% of the full amount.
Cancellation Policy

To cancel the booking, the Lead Name on the booking form must write, using Recorded Delivery, to the address on the booking form. Verbal or telephone cancellations will not be accepted. (Please note: the initial 10% deposit is non-refundable.)

The closer your cancellation is to the arrival date, the less likely it is that we can re-book the villa. Our cancellation charges therefore increase the nearer it is to the arrival date. If you have to cancel for a reason covered by your insurance policy, you should be able to recover your cancellation charges.

Cancellations made between 60 & 28 days of the proposed arrival date will receive a 50% refund, less the deposit and any expenses incurred.

Cancellations made 28 days or less prior to the arrival date will be charged in full. No-shows will also be charged in full.

Terms & Conditions of Booking

Once a booking has been made, the Customer agrees to abide by the rules and legislation in reference to our villa.

The customer agrees that the owners of this property are indemnified against suits or claims of any guest in reference to damaged, lost, stolen or destroyed personal belongings. We STRONGLY recommend that all guests purchase travel insurance to include personal belongings.

The customer agrees that the owners of this property are indemnified against any and all injuries to occupants, family members, or guests occurring on or about the premises.

The customer agrees that the owners of this property are indemnified against any disruption to their vacation through 'acts-of-god' (inclement weather etc.).